This document provides you with information about how Mountain Tracks are handling, or are intending to handle, your personal information:
If you are aged 16 or under, please obtain your parent/guardian’s permission before you provide any personal information to us.
Mountain Tracks are committed to protecting and respecting your privacy and complying with the principles of applicable data protection laws. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The data controller of the personal data referred to in this policy is the Ski Club of Great Britain Limited - parent company of Mountain Tracks - Connect House, 133-137 Alexandra Road, Wimbledon, London, UK, SW19 7JY.
Collection of personal data
Mountain Tracks may collect and/or create or otherwise obtain and process the following data about you:
How we use your information and the basis of processing
Mountain Tracks will use your personal information to:
Mountain Tracks will not use any of the personal information we collect from you to make automated business decisions.
The legal basis on which we collect and process the personal data described above depends on the personal information concerned and the specific context in which we collect it. However, we will only use your personal information where we:
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time, and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).
Mountain Tracks will take all steps reasonably necessary including policies, procedures and security features to ensure that your data is treated securely and protected from unauthorised and unlawful access and/or use, and in accordance with this notice. Unfortunately, the transmission of information via the internet is not completely secure and, although we will do our best to protect your personal data transmitted to us via the internet, we cannot guarantee the security of your data transmitted to our websites from your device. Any transmission is at your own risk.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the websites, you are responsible for keeping this password confidential. We ask you not to share such a password with anyone.
Where any payments are being collected on our behalf, we require our payment providers to be compliant with the Payment Card Industry’s Data Security standards (PCI-DSS).
Recipients of personal data
We will share information about you with some of our suppliers who process data on our behalf to help us to provide services to you. We undertake this data sharing on the basis of our legitimate interests.
Categories of organisation and purpose
International transfer of personal data
We do not envisage transferring any information about or relating to individuals to anyone who is located outside of the European Economic Area except for bookings related to Mountain Tracks holidays.
However, on some occasions, the information we collect may be transferred to organisations who may store and use such data at premises in other countries. Where we allow an organisation to process your personal information outside of the European Economic Area, we will ensure that we create and maintain appropriate safeguards with those organisations so that your personal information is subject to the same standards and protections as when we are processing your personal information inside the European Economic Area.
Data retention period
We will hold information about you in our data systems only for as long as we need it for the purpose for which we collected it, which is as follows:
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using cookie files stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
In addition to the above we use third party cookies and pixels to advertise Mountain Tracks and our products across the internet (for example via Google AdWords Remarketing and other services). Remarketing will display relevant adverts tailored to you based on what parts of the Mountain Tracks websites you have viewed by placing a cookie on your machine. This does not in any way identify you or give access to your computer. Remarketing allows us to tailor our marketing to better suit your needs and only display adverts that are relevant to you.
In addition to cookies, Mountain Tracks records the activity of users signed in to our websites in order to help us improve your customer experience and provide you with support.
The data subject’s rights
Data protection laws grant you, as a Data Subject, certain ‘information rights’, which are summarised below:
Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by date-stamped communication.
How to contact us
Mountain Tracks, Connect House, 133-137 Alexandra Road, Wimbledon, London, U.K. SW19 7JY
IFMGA / UIAGM / IVBV
The IFMGA / UIAGM / IVBV symbol is the logo of the International Federation of Mountain Guides Association.
Nick, Olly and Matt are all fully-qualified UIAGM Mountain Guides and members of the British Mountain Guides Association.
The International Ski Instructors Association is the world body for professional ski instructors.
The ISIA was formed in 1971 and there are currently 39 member nations representing the very best in ski instruction around the world.