Frequently Asked Questions

• What will happen if my trip will be cancelled because of the COVID-19

If Mountain Tracks has to cancel the holiday because of Covid-19, or a related or mutated version of Covid-19,  then we will refund the cost of the holiday that you paid to us. If you would prefer to transfer your deposit to another holiday, in this scenario all amendment fees would be waived.

• Will Mountain Tracks refund me if I must cancel my holiday due to showing COVID-19 symptoms a week or two prior to the trip commencing?

If you have to cancel the holiday then we will not be able to refund you as we will be liable to costs from suppliers but you may be able to make a claim on your insurance, we know many insurers will cover Covid-19 on a personal illness basis. We would suggest that you check this with your insurer at the time of or before booking your holiday with us.

• When will Mountain Tracks make the decision to potentially cancel a holiday due to COVID-19?

We are constantly monitoring regional and national regulations for all the countries that Mountain Tracks aim to visit this season. It is an ever-changing environment, so there is no set date as to when we would cancel a holiday.

We aim to review Covid regulations between 4 – 5 weeks before a trip's departure. If it is looking certain that a trip will not be running due to Covid then we will make the decision to cancel at this time. If it is still not clear if a country will be open for travel, then we may leave this decision until a few weeks before departure.

If there is a last-minute decision by the Government, a few days before your departure, and the FCDO advise against travel to the country you are due to be visiting, then we will once again cancel the holiday and provide you with a full refund on any money that has been paid to us.

• What will happen if I show COVID-19 symptoms whilst on my Mountain Tracks holiday?

In this case, you will have to isolate from the rest of the group, follow local guidelines and contact your insurer about medical treatment or repatriation if appropriate.

Please also ensure that you notify your Course Director and/or the Mountain Tracks HQ (via phone call or text from your place of isolation) and we will do our best to support where necessary.

• Which trips and courses are covered by Our Covid Promise?

All of our Mountain Tracks holidays and courses fall under Our Covid Promise.

• What is the vaccination requirement?

• How do I find out more information about a particular trip?

By clicking on the tabs alongside 'Scheduled Trips' you'll find more information about a particular trip: on the right-hand side, you'll see what's required in terms of skills and stamina and equipment. Once you're booked on a trip we'll also send you an up to date briefing that details arrangements regarding travel and meeting up, required equipment and any other preparatory steps you should take to prepare for your Mountain Tracks holiday. If you've any questions please feel free to get in touch with us by email or phone: This email address is being protected from spambots. You need JavaScript enabled to view it. or tel: +44 (0)20 8410 3449. You can also contact us on Skype: mountaintracks
You can pay for your trip through our website by credit or debit card and we can accept these methods over the phone.  We can also take payment by bank transfer. 

• What level of fitness should I have for one of your trips?

For each of the Mountain Tracks trips we outline a skill level and stamina level: you'll find this information at the trip level on the information bar. If you need more background to how we have devised our ratings on skill and stamina levels just click the levels to open a window to read a full description of them all.

• What type of people travel on Mountain Tracks trips?

Our clients come from a diverse range of different backgrounds and we have many that return year after year for the unique Mountain Tracks experience. Our group trips are a great way to meet others that share a love of the mountains. We offer a bespoke service too for clients that have a specific itinerary in mind that they'd like to schedule around their particular calendar - please do get in touch if you'd like us to discuss the options and devise a tailor-made trip especially for you.

• Is there an age limit on your trips?

No, Mountain Tracks does not operate any age restrictions on its trips. Most of our customers are aged between 30 and 65 - thus a wide range; we tend to have a mixture of ages on all of our trips. As long as you fulfil our skill and stamina levels for the trip you wish to join you'll enjoy your Mountain Tracks activities. Children under 16 years old should be accompanied by a parent or legal guardian.

• What are the qualifications of your mountain guides and ski instructors?

All the Mountain Tracks guides are IFMGA-qualified, thereby ensuring you get the safest, most rewarding day out and the best routes and conditions the mountain has to offer. IFMGA mountain guides are the most highly qualified professionals, internationally recognised and uniquely trained - our guides are unmatched in their ability to find the optimum experience for our guests based on expert knowledge of local conditions: it's this expertise which guarantees our guides will make sure you get the very best from your trip.

Our ski instructors are all qualified to BASI Level 4 and have a wealth of experience teaching. They'll ensure you get the most from your off-piste skiing and provide the support and instruction you need to develop your technique.

• Can you facilitate clients on your trips travelling from North America?

We've had many clients travel with us from the United States and Canada to enjoy our trips in Europe and further afield. If you'd like to join us please do contact our office: we'll be happy to offer advice and provide guidance on making travel arrangements.

• I'm a solo traveller, can Mountain Tracks accommodate me on a trip?

Yes, we have many solo travellers on our scheduled trips and can also provide private guiding arrangements for those who have a particular objective in mind, or who would like to tailor a trip according to their calendar or schedule. On certain trips, solo travellers may have to pay a supplement if they wish to stay in their own room, while on others this arrangement may not be possible (depending upon the accommodation provided). We'll do everything possible to accommodate your needs, so just get in touch if you've any questions: we're always happy to help!

• What type of accommodation will I be staying in during my trip?

Accommodation on Mountain Tracks trips varies depending upon the activity. We select hotel accommodation that provides a welcoming service and comfortable surroundings in a suitable location for the trip activity. On certain trips such as our hut-to-hut ski tours, you'll be staying in mountain huts that offer more basic services. The high Alpine huts are one of the big attractions to mountaineering or trekking in the Alps. They allow us to enjoy the mountains with only light packs and without having to worry about meals or finding somewhere to sleep! Most huts have only very basic facilities. Sleeping arrangements are in mixed-sex dormitory-style rooms with bunks; there can be up to 20 people in one room. You can discover more about the accommodation on a specific trip by clicking on the 'Essential information' tab towards the bottom of each of our trip pages. If you've any questions please do drop us a line.

• Which of the trip arrangements will I have to arrange myself? Can Mountain Tracks assist?

On most trips, you'll need to make travel arrangements to get to the meeting place for the trip you're booked on as well as onward travel when you depart. We can provide suggestions as regards air, rail and coach travel depending upon the destination. We've also expertise in advising as to the local ground transportation for resort and airport drop-offs.

• I'm a vegetarian/vegan, can special diets be accommodated?

We've experience of ensuring that our guests with different dietary needs are looked after. Please get in touch with us and we can advise as to the possibilities based on the trips you are interested in: we'll do our best to help you!