Mountain Tracks
1. If you book a trip with Mountain Tracks and your booking is accepted by Mountain Tracks then a contract is deemed to exist between you and Mountain Tracks Ltd.
2. All bookings made with Mountain Tracks shall be deemed to be made with Mountain Tracks Ltd, company 4115814, whose registered office is at Hazlemere, 70 Chorley New Road, Bolton, BL1 4BY.
Booking and payment
3. To book a place on a trip you must complete our online booking form and return this to Mountain Tracks with the required deposit or sums of money. The contract between you and Mountain Tracks will exist from the date on the Confirmation Invoice.
4. If the balance or full payment due is not received by Mountain Tracks by the date specified in the Confirmation Invoice, and unless a delay in your payment has been agreed by Mountain Tracks in writing, we reserve the right to cancel your booking and to retain your deposit. We also reserve the right to pursue you for the unpaid balance due.
Price changes after you have booked
5. Prices of trips may be altered after you have booked on account of government action, changes in exchange rates, transportation costs and dues, taxes or fees charged at ports or airports. If the additional costs, dues, taxes or fees amount to a change of more than 5% of the original trip price we will either refund you the difference or make an appropriate further charge.
Cancellation by you
6. If you wish to cancel your booking you must do so in writing. Notice of cancellation will only be effective from the day such notice is received by Mountain Tracks and the following charges will apply:
- more than 60 days before departure loss of deposit
- 30 to 59 days before departure 50% of total cost
- 15 to 29 days before departure 80% of total cost
- less than 15 days before departure 100% of total cost
Cancellation by Mountain Tracks
7. We will not cancel a trip unless we are obliged to do so by ‘force majeure’ such as government intervention, political or civil unrest, flight cancellations or an act of God and other unforeseeable circumstances; or if the number of fully paid-up bookings needed to operate the trip has not been reached.
8. If we cancel your trip for one of these reasons you will receive a full refund of any money paid to Mountain Tracks minus any expenses which we have incurred on your behalf and which cannot be refunded.
9. If we cancel your trip we will not be liable for any expenses which you may have incurred as a result of your booking or in expectation of the trip taking place such as costs relating to visas, vaccinations, connecting air flights and any other expenses.
Special understandings
10. In booking with Mountain Tracks you accept that some trips take place in countries where we have little control over services provided and that these may vary in quality and the degree of comfort provided and may also differ from their description given by us in good faith in our brochures, leaflets and website.
11. It may be necessary for reasons beyond our control to alter advertised arrangements both before leaving the UK and once the trip has begun. The itineraries given for each trip must therefore be seen as an indication of what you will achieve and not as a contractual obligation on our part. No refunds will be given if changes for such reasons occur.
12. Our leaders, guides and representatives have the responsibility and authority to make decisions affecting the well-being and safety of the whole group and of each individual within the group; and that as a result they may require an individual to leave the group without any liability on our part for consequential supplementary expenses and without making any refund.
13. It is understood that if you decide voluntarily to leave the expedition Mountain Tracks has no responsibility for your safety or well being or for any consequential expenses.
Complaints
14. If you have a complaint you should inform the trip leader or another Mountain Tracks representative as soon as possible so that they have an opportunity to take appropriate action on the spot. If after the trip is completed you feel that your complaint has not been properly dealt with you must notify us in writing within 30 days of its scheduled completion. We will then try to reach an agreement with you.
Our liability
15. We accept liability for the negligence of our own employees or agents causing direct physical injury as required by English law and subject to the exclusions stated in clause 16.
16. We do not accept liability for any claim arising out of a mishap to yourself or your property which is a result of events beyond the reasonable control of Mountain Tracks, its staff or agents.
Trip descriptions
17. While we have made every effort to ensure the accuracy of our advertising material and information sheets we cannot be held responsible for any inaccuracies.
General information
18. We give advice and information on matters such as health, vaccinations, visas, currency, local conditions, climate, equipment, clothing and other matters in good faith and cannot be held responsible for such advice and information. You accept responsibility for all these matters and particularly for obtaining the necessary visas and advice from your own doctor on all health matters.
Insurance
19. It is essential that you are adequately insured for the activities that you wish to do. Your insurance policy should specifically cover cancellations as well as any high risk activities that you wish to undertake.
Photographic rights
20. You agree to allow Mountain Tracks to use for publicity purposes without your permission and free of charge any photographic material containing your image taken on a Mountain Tracks trip or expedition in its possession.
This contract
21. The terms and conditions of this contract will only be waived or varied if such changes are agreed in writing in a letter signed on behalf of Mountain Tracks by one of the Directors of Mountain Tracks Ltd.
22. The terms & conditions of all agreements made with Mountain Tracks shall be subject to and governed by English law and you shall submit to the exclusive jurisdiction of the English courts.
Download our terms and conditions in PDF format.