At Mountain Tracks we are committed to providing excellent customer service. Our guides and instructors take pride in their work and aim to ensure you have a memorable time with us in the mountains.
Our office staff, Chris and Susie, provide first class assistance and will gladly help with any questions or enquiries you may have. We encourage our clients to provide feedback on our trips and welcome comments on how we can make Mountain Tracks even better! Below are a selection of testimonials that attest to the quality service we strive to provide all our clients.
Recent testimonials from our clients on the Steep Skiing Course in Chamonix, France:
The course was excellent - great fun and very helpful in building new technique and confidence. Miles was a perfect host giving us not only a great teaching environment but a thoroughly enjoyable week. His professional skills were excellent both from a technical point of view but maybe even more importantly in managing us personally so we could relax and progress our technique in quite intimidating situations! I would highly recommend this course for anyone looking to take their skiing steep and confined slopes to a new level in a safe environment...... and have lots of fun at the same time!
All the best,
"Thank you for organizing the steep clinic week with Miles Smart! I've had a great week! Every day was different and challenging! I've experienced a lot of off-piste weeks with several guides, those trips were absolutely good, but to be honest, this was really perfect! I've learned a lot in technical way and had great descents in several couloirs!
Miles Smart was for me an inspirational guide! Building up several techniques to ski the couloirs, a great guy, relaxed and very concerned for his clients! It's an incredible trip! I don't like to ski the pistes anymore.....
I will check out you guys next year again! Thank you very much!!!!"
Recent testimonials from our clients on the Off-Piste Introductory and Intermediate courses in Gressoney, Italy, :
"One thing I can't really express on the form is just how much I enjoyed the week. I had never been on anything like this before so was a little apprehensive but I thoroughly enjoyed it and will definitely look towards doing something similar in the future.
"We had a great trip to Gressoney. It was our first time with a guide and Olly was brilliant; we are novices off piste but Olly got us all skiing off piste fairly competently and pushed us a bit further each day. I think our skiing over the 3 days improved a lot and its definitely something I want to do again next year. Olly was an excellent guide/tutor."
We've had lots of great feedback from clients on our Zinal weeks, especially as regards Penny's fantastic cuisine and hospitality!:
"Just a quick note to say I had another great week with Mountain Tracks!! The snow was great and Brian and Olly really looked after us . Eric and Penny were the most amazing hosts, Penny is a gourmet chef who went out of her way to keep us all happy, even the fussy vegetarians! So I'm looking forward to my next trip which unfortunately might not be till next year, but then again you never know...!"
We've won a lot of praise too for our instruction on Mountain Tracks trips:
"I really enjoyed the course, thank you! Lots of good advice and tips from Mark and Olly and I liked their attitude, easy going, fun and professional."
"I think the mountain guide alternating with ski instruction works really well. The skiing was always challenging but just the right amount of challenge. I thought Mark picked some particularly devious things to video us doing and skiing with Olly was brilliant."
Clients' testimonials from the Gulmarg Off-Piste Adventure trip to the Indian Kashmir:
"What a fabulous trip. Met all my expectations! Skiing was wonderful, and definitely got the flavour of Kashmir in the accommodation at Highlands Park. Thanks to Nick- really enjoyed it."
"Really really can't tell you how much we enjoyed it all...loved every minute of it...the Alps will never be the same again..."
Feedback from our recent Mountain Tracks Introduction to Ski Touring course in Sainte Foy, France:
"The trip was excellent from start to finish. The Auberge is a fabulous place to host the week, Sue and Andy were excellent hosts and Shelby was a simply incredible cook. The hot tub, sauna and open fire all created a great atmosphere. Brian, our guide and instructor, was also brilliant, knowledgeable, an excellent instructor and great company as well. I have no hesitation in booking again next year."
What our clients say about our Kilimanjaro trips:
Well, as you must have gathered, we had a fantastic time. Surprised ourselves by managing both Meru and Kilimanjaro. You certainly should go to meet Adidas, Chris - he truly is a remarkable person. In general, though, I have never visited such a friendly and welcoming group of people. Nothing was too much trouble. We were very sorry to leave!
The trip was great! Dominic was excellent, and coped with us extremely well. He was easy to get on with and took his responsibilities very seriously. Also, it was lovely to see how well he got on with all the guides and porters – I think this made a huge difference to how the whole trip went for all of us. Also, Adidas and his crew were fantastic. Their gentle and serene approach to life was a soothing balm to the normal hurly-burly of working in the City – we could all learn so much from them. They were extremely encouraging and totally unpatronising and the little de-briefs they gave every evening were really appreciated and certainly helped make the whole trek much less daunting. All in, I think you use excellent partners and hope that Dom enjoyed himself, in spite of our towering egos and relentless competitiveness!
Testimonials from our Expedition Training and Glacier Travel courses:
I had a fantastic time on the Mountain Skills Weekend. Thanks! Both Jonny and David were very professional and friendly, and I think we all learned a lot from them. Overall the course was very well organised.
Thanks for organising the mountain training earlier this week. Everything was well organised and the delivery thoroughly professional. Thank you for a brilliant few days.