Frequently Asked Questions (FAQs)

How do I find out more information about a particular trip?
By clicking on the tabs alongside 'Scheduled Trips' you'll find more information about a particular trip: on the right hand side you'll see what's required in terms of skills and stamina and equipment. Once you're booked on a trip we'll also send you an up to date briefing that details arrangements regarding travel and meeting up, required equipment and any other preparatory steps you should take to prepare for your Mountain Tracks holiday. If you've any questions please feel free to get in touch with us by email or phone: info@mountaintracks.co.uk or tel: +44 (0)20 8123 2978. You can also contact us on Skype: mountaintracks

You can pay for your trip through our website. Our online payment system is secured by Sage Pay and provides industry standard 256-bit encryption. We can also accept payments by credit or debit card over the phone, or by bank transfer should you prefer.

What level of fitness should I have for one of your trips?
For each of the Mountain Tracks trips we outline a skill level and stamina level: you'll find this information on the right hand side of each trip page under 'Quick Info'. If you need more background to how we have devised our ratings on skill and stamina levels just scroll down and click on the tab 'Skills & Stamina' on each of the trip pages.

What type of people travel on Mountain Tracks trips?
Our clients come from a diverse range of different backgrounds and we have many that return year after year for the unique Mountain Tracks experience. Our group trips are a great way to meet others that share a love of the mountains. We offer a bespoke service too for clients that have a specific itinerary in mind that they'd like to schedule around their particular calendar - please do get in touch if you'd like us to discuss the options and devise a tailor-made trip especially for you.

Is there an age limit on your trips?
No, Mountain Tracks does not operate any age restrictions on its trips.  Most of our customers are aged between 30 and 65 - thus a wide range; we tend to have a mixture of ages on all of our trips.  As long as your fulfill our skill and stamina levels for the trip you wish to join you'll enjoy your Mountain Tracks activities. Children under 16 years old should be accompanied by a parent or legal guardian.

What are the qualifications of your mountain guides and ski instructors?

All the Mountain Tracks guides are IFMGA-qualified, thereby ensuring you get the safest, most rewarding day out and the best routes and conditions the mountain has to offer. IFMGA mountain guides are the most highly qualified professionals, internationally recognised and uniquely trained - our guides are unmatched in their ability to find the optimum experience for our guests based on expert knowledge of local conditions: it's this expertise which guarantees our guides will make sure you get the very best from your trip.

Our ski instructors are all qualified to BASI Level 4 and have a wealth of experience teaching. They'll ensure you get the most from your off-piste skiing and provide the support and instruction you need to develop your technique.

Can you facilitate clients on your trips travelling from North America?
We've had many clients travel with us from the United States and Canada to enjoy our trips in Europe and further afield. If you'd like to join us please do contact our office: we'll be happy to offer advice and provide guidance on making travel arrangements.

I'm a solo traveller, can Mountain Tracks accommodate me on a trip?
Yes, we have many solo travellers on our scheduled trips and can also provide private guiding arrangements for those who have a particular objective in mind, or who would like to tailor a trip according to their calendar or schedule. On certain trips solo travellers may have to pay a supplement if they wish to stay in their own room, while on others this arrangement may not be possible (depending upon the accommodation provided). We'll do everything possible to accommodate your needs, so just get in touch if you've any questions: we're always happy to help!

What type of accommodation will I be staying in during my trip?
Accommodation on Mountain Tracks trips varies depending upon the activity. We select hotel accommodation that provides a welcoming service and comfortable surroundings in a suitable location for the trip activity. On certain trips such as our hut-to-hut ski tours you'll be staying in mountain huts that offer more basic services. The high Alpine huts are one of the big attractions to mountaineering or trekking in the Alps. They allow us to enjoy the mountains with only light packs and without having to worry about meals or finding somewhere to sleep! Most huts have only very basic facilities. Sleeping arrangements are in mixed sex dormitory-style rooms with bunks; there can be up to 20 people in one room.You can discover more about the accommodation on a specific trip by clicking on the 'Full information' tab towards the bottom of each of our trip pages. If you've any questions please do drop us a line.

Which of the trip arrangements will I have to arrange myself? Can Mountain Tracks assist?
On most trips you'll need to make travel arrangements to get to the meeting place for the trip you're booked on as well as onward travel when you depart. We can provide suggestions as regards air, rail and coach travel depending upon the destination. We've also expertise in advising as to the local ground transportation for resort and airport drop-offs.

I'm a vegetarian, can special diets be accommodated?
We've experience of ensuring that our guests with different dietary needs are looked after. Please get in touch with us and we can advise as to the possibilities based on the trips you are interested in: we'll do our best to help you!

Contact

250 York Road, London
SW11 3SJ, United Kingdom
info@mountaintracks.co.uk
Tel: +44 (0)20 8123 2978
Fax: +44 (0)20 7905 0921

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